Refund Policy

This policy covers ticket purchases made through Bonnyconnect for events posted by community organizers.

Tickets are generally non-refundable

Once a ticket purchase is confirmed and paid, it's generally final. Refunds are at the discretion of the event's organizer, since Bonnyconnect processes the payment but isn't the organizer of the event itself.

If an event is cancelled or postponed

If an organizer cancels an event, ticket holders are entitled to a full refund. If an event is postponed, your ticket is normally valid for the new date - contact the organizer directly using the details on the event page if you can't make the rescheduled date.

Requesting a refund

To request a refund, contact the event organizer directly first, using the contact details shown on the event's page. If you believe a charge was made in error (for example, a duplicate purchase), contact Bonnyconnect support and we'll help investigate.

Processing time

Approved refunds are typically returned to your original payment method within 5-10 business days, depending on your bank or card provider.

See also our Terms & Conditions and Privacy Policy.